Return & Refund Policy

Last Updated: April 26, 2026

At Lukeministries, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the requirements and procedures for requesting a return, refund, or resolution for eligible orders delivered within the United States.

Please read this policy carefully before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days after the delivery date.

To be eligible for a return, an item must meet all of the following conditions:

• Be unused, unworn (if applicable), and unwashed.
• Be returned in its original condition.
• Include all original packaging, tags, manuals, and any included accessories.
• Be accompanied by proof of purchase if requested.

All return requests must be reviewed and approved by our customer support team before any item is shipped back. Returns sent without prior authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please notify us within 7 days of delivery.

When submitting your request, please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Once we have reviewed the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include:

• A replacement
• A refund
• Another appropriate resolution

3. Return Process

To help ensure your return is handled efficiently, please follow the steps below.

Step 1 – Contact Customer Support

Email our customer support team to request a return authorization.

Step 2 – Wait for Return Authorization

Please wait until your return request has been reviewed and approved before sending any item back.

Step 3 – Receive Return Instructions

If your return is approved, we will provide detailed return shipping instructions.

When applicable, a prepaid return shipping label may be provided as part of the approved return process.

Step 4 – Ship the Approved Return

Package the approved item securely and ship it according to the instructions provided by our customer support team.

Step 5 – Inspection

Once your returned item is received, it will be inspected to verify that it meets the requirements of this policy.

Step 6 – Refund Processing

If the return is approved after inspection, your refund will be processed in accordance with the Refund Processing section below.

4. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return an eligible purchase for a refund and place a new order separately.

5. Refund Processing

Approved refunds are processed within 2–5 business days after the returned item has been inspected.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

• Perishable goods
• Personalized or custom-made products
• Gift cards
• Downloadable software or digital products
• Personal care or hygiene products
• Final sale or clearance items

7. United States Sales Only

Lukeministries sells and ships products exclusively within the United States.

Returns, refunds, replacements, and any available warranty-related services apply only to orders that were delivered to addresses within the United States.

International orders are not accepted.

8. Contact Information

Business Name: LUKE MINISTRIES LLC

Website: https://lukeministries.com

Email: [email protected]

Phone:

Business Address:
3302 69TH ST W
Bradenton, FL 34209
United States

Support Hours:
9:00 AM – 5:00 PM (EST)
Monday – Friday

If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team before sending any item back. We are committed to reviewing every request fairly and helping you through the return process as efficiently as possible.

Shipping Policy

Last Updated: April 26, 2026

Thank you for shopping with Lukeministries. We are committed to processing and shipping your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Shipping Overview

Lukeministries ships all orders from warehouses located within the United States and currently delivers only to addresses within the United States.

Our goal is to process every order promptly and work with trusted shipping carriers to provide dependable delivery service.

Processing Time

Orders are processed before shipment and typically require up to 3 business days for handling and preparation.

Processing time includes activities such as order verification, packaging, and preparing your shipment for carrier pickup. Business days do not include weekends or holidays.

Once your order has been processed, it will be released to the selected shipping carrier for delivery.

Shipping Method

We currently offer the following shipping option:

Standard Shipping

Orders are shipped using reputable carriers, including USPS, UPS, FedEx, DHL, and other trusted delivery partners when appropriate. Carrier selection may vary depending on the destination and logistical requirements to help ensure efficient delivery.

Shipping Rates

Standard Shipping is available at a flat rate of $5.99 per order.

We also offer Free Standard Shipping on orders of $75 or more.

The applicable shipping charge, if any, will be displayed during checkout before your order is completed.

Estimated Delivery Time

The estimated delivery time for Standard Shipping is 5–11 business days from the order date.

This estimated timeframe already includes both order processing and shipping transit time. Once your order has shipped, the transit portion generally takes up to 8 business days.

While we work hard to deliver orders within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed. Delivery may occasionally be delayed due to:

• Carrier delays
• Severe weather
• Holidays
• Unexpected circumstances

We appreciate your patience if these situations affect your shipment.

Contact

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: [email protected]